FAQ's

When will my parcel be dispatched?

Couriers are booked daily at 14:00. Any orders placed after 13:00 will only be dispatched the next day, i.e. if you place an order on Monday at 17:00 for overnight delivery it will only be dispatched on Tuesday morning and arrive by Wednesday.

Collection orders are usually ready within 2-4 hours, depending on the size of the parcel. If your parcel will not be ready in this time we will contact you.

 

How are shipping rates calculated?

Courier fees are calculated automatically based on your area and weight / size of the parcel.

 

How does the Free Delivery option work?

We offer free courier delivery for parcels of R1600 and more, to any major city centers across South Africa. All parcels are insured. If you are based in an outlying area a surcharge fee may apply – in this case we will contact you and notify you of the extra charges. Free delivery is valid for the economy road freight option only. 2-3 working days delivery time (up to 5 days for outlying areas) from date of dispatch. Unfortunately overnight deliveries cannot be guaranteed and if you need the parcel urgently it is advisable to rather select the “Overnight” option.

 

Can my material be cut to size?

We do not provide any custom cutting. If you need your sheet cut in half/quarters to fit your bed size please email your order to cecile@mysmartlaser.com and we will quote you with the cutting charges included.

 

Are the prices on the site inclusive or exclusive of VAT?

All prices on our store include VAT.